SHOPPING GUIDES

How to Shop

Add items to cart

Add items to your cart by clicking on the Add to Cart button for each item you want to buy.

Confirm cart contents

Once you've added everything you want to your cart, click the View Cart button. On this page, confirm the contents of your cart, and then click Check Out.

Check out

You will be prompted to log in or create an account, or check out as a guest. Choose the option you desire and follow the steps that appear.

Confirm order details

You will receive an order confirmation email after completing the checkout process. Please ensure all details are correct, and contact us if there are any problems or questions.

Receive items

The last step is waiting to receive your order. Depending on the shipping option selected, this may take some time. Once you receive your items, enjoy! Again, if there are any problems with your order, please don't hesitate to contact us and we'll do our best to help fix the issue. Happy shopping!

When a confirmation email is not sent yet. . .

We receive a confirmation E-mail immediately after your order. If you do not receive an E-mail even after a few hours or immediately after the order, thank you for your contact so there is a possibility that your order is not complete or E-mail address is incorrect.

Shipping Methods and Costs

✤ Our Standard Shipping Costs

We will ship your order by free when you order for more than $60.00 at one time. You still need to pay the surcharges for ‘Gift Wrapping’, ‘Saturday Delivery’ and/or ‘Rural Delivery’ if this is the case.

Our standard shipping costs are depend on delivery areas, courier options and/or small items, including our packing fee, handling fee and delivery charge for couriers with ‘Signature Required’ and ‘Track & Trace’. We will use ‘Economy Delivery’/’2 Day Inter Island’ for shipping to Island (incl.Waiheke Island) as our standard shipping.

‘Small Items Only’ shipping cost applies to selected items only e.g. pens and erasers. The selected items we apply this ‘Small Items Only’ shipping costs have a note ‘Small Items’ in their product detail pages and the shipping cost will be calculated by selection of ‘Small Items Only’ in the shipping method as you place your order.

- Small Items Only by CourierPost - Flat Charge: NZ$3.90
- Small Items Only by Post Haste - Flat Charge: NZ$2.90

- Within Auckland City (excl. Waiheke Island) by CourierPost - Flat Charge: NZ$5.90
- Within Auckland City (excl. Waiheke Island) by Post Haste - Flat Charge: NZ$4.90

- Within North Island by CourierPost - Flat Charge: NZ$7.90
- Within North Island by Post Haste - Flat Charge: NZ$6.90

- Nationwide (incl. Waiheke Island) by CourierPost - Flat Charge: NZ$9.90
- Nationwide (incl. Waiheke Island) by Post Haste - Flat Charge: NZ$8.90

Please note that TOKYO STATIONERY may use the CourierPost without charging additional shipping fee and any notice, even you select the Post Haste.


✤ Our Delivery Area

We ship your order from Auckland city.
The shipping cost will be applied for deliveries within the New Zealand only.
We can ship your order to a rural area with the surcharge.


✤ Our Required Surcharge

You can request ‘Saturday Delivery’ by selecting the option, this option is available for all deliveries except rural area.
We can ship your order to a rural area with the surcharge.

- Rural Delivery Surcharge by CourierPost - Flat Charge: NZ$3.00
- Rural Delivery Surcharge by Post Haste - Flat Charge: NZ$4.00

- Saturday Delivery Surcharge by CourierPost - Flat Charge: NZ$4.00
- Saturday Delivery Surcharge by Post Haste - Flat Charge: NZ$5.00


✤ Time in Shipping

Your order will be usually packed and shipped within 3 working days after we confirm your payment.
Please note that we don't ship items on weekends and holidays.
Note - The standard delivery target above begins after your order is shipped from us, not from the time your order is placed in the online shop.


✤ Delivery time & date

Estimated standard delivery target is next working day after our shipping. Please note that deliveries to South Island and rural addresses can add between 1to 3 working days to the standard delivery target.
We deliver your items on Monday to Friday ONLY but not on Saturday, Sunday and public holidays.
You can request ‘Saturday Delivery’ by selecting the option but ‘Saturday Delivery’ is not available for the deliveries to rural areas.

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( Standard Delivery / Rural Delivery incl. / Saturday Delivery incl. )

- Small Items Only by CourierPost - ( NZ$3.90 / 6.90 / 7.90 )
- Small Items Only by Post Haste - ( NZ$2.90 / 6.90 / 7.90 )

- Within Auckland City (excl. Waiheke Island) by CourierPost - ( NZ$5.90 / 8.90 / 9.90 )
- Within Auckland City (excl. Waiheke Island) by Post Haste - ( NZ$4.90 / 8.90 / 9.90 )

- Within North Island by CourierPost - ( NZ$7.90 / 10.90 / 11.90 )
- Within North Island by Post Haste - ( NZ$6.90 / 10.90 / 11.90 )

- Nationwide (incl.Waiheke Island) by CourierPost - ( NZ$9.90 / 12.90 / 13.90 )
- Nationwide (incl.Waiheke Island) by Post Haste - ( NZ$8.90 / 12.90 / 13.90 )

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Payment

Bank Transfer

If you would like to use an Internet Banking/Direct Deposit to pay your order, please provide us with your name and order number in "reference". Our bank account and your order number will be shown in the confirmation E-mail. Please make your payment within 3 working days from the day you receive the confirmation E-mail from us. Processing time varies among banking institutions and can be delayed.
Please allow a few working days for processing your Internet Banking/Direct Deposit.

PayPal

Buy now with PayPal

i) PayPal

If you would like to use PayPal, please proceed to the PayPal payment page via clicking the [PayPal] button when you check out and follow their instruction. Please make your payment within 3 working days from the day you receive the confirmation E-mail from us, if you do not complete the payment when you checkout. The PayPal would take a few days to process your payment. Please allow a few working days for processing your PayPal payment.

ii) Credit cards

You can also use credit cards without making a PayPal account. Please proceed to the PayPal payment page via clicking the [PayPal] button when you check out, select "Don't have a PayPal account?" button in "Choose a way to pay" page and fill your details in "Pay with my credit or debit card". Please make your payment within 3 working days from the day you receive the confirmation E-mail from us, if you do not complete the payment when you checkout.

When you checkout without making a payment for your order, we will send you a PayPal E-mail. You can make a payment by a credit card, internet banking, or PayPal account by online. Please follow instructions in the PayPal 'Email Payments' to complete your order.

Purchase Point

✤ When you sign in "MY ACCOUNT" in the TOKYO STATIONERY after registration,
you can collect 1 point per every NZ$30 by one shopping in the online shop.

- Points will be added into your "MY ACCOUNT after we complete shipping of your items.
- You can use your point(s) from 1 point for your shopping in TOKYO STATIONERY online shop.
- 1 point equals 1 New Zealand dollar
- When you use your points on your shopping, you will collect 1 point per every NZ$30 payment by one shopping.
(e.g., when you use 2 points on your shopping for NZ$65 total value item(s), then you will pay for NZ$63 and collect 2 points.)
- Points will be expired after 6 months from your point(s) collection.

✤ Please note that you need to "Sign in" to your "MY ACCOUNT" to collect points before you purchase in the online shop.

System Requirements

Internet Browser

Windows: Microsoft Edge, Internet Explorer 11, Firefox, Google Chrome

Mac OSX 10.10 or higher: Safari, Firefox, Google Chrome

iPad iOS 9.0 or higher: Safari

Android Tablet 4.4 or higher: Chrome

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